Portal Functionality Matters: An unhappy customer tells to his 6000 friends

“If you have an unhappy customer on internet he doesn’t tell to his six friends, he tells his 6000 friends.” –Jeff Bezos, CEO of Amazon.com Functionalities of the portals improve the user’s experience. Hence you need to make sure that they behave properly and work as per end user’s expectations.  The functionalities which appear as…